Terms & Conditions
Important information about your booking
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The Engine Shed accepts reservations of holiday accommodation made by telephone, email, in person, in writing or online. When a reservation is made with us, by any means, our terms and conditions are deemed to have been accepted by the Booker. Any questions regarding the terms should be raised with us as soon as possible. Please get in touch.
Covid-19: For up-to-date terms regarding cancellation or booking amendment policies for bookings affected by government guidance, please refer to our FAQs section which is regularly updated.
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1. Contract
The Contract for the letting of the property is between the Client and the The Engine Shed. Bookings submitted online become a contract between the Client and The Engine Shed and are legally binding.
The contract is at all times subject to the Booking Conditions. The Client should check the booking confirmation form carefully as it includes the property, length of stay, charges, and other relevant booking details. The Client should notify The Engine Shed immediately in case of any discrepancy, mistake, or query.
The Contract of Hire is governed by English law and jurisdiction, for the hire of the property for holiday purposes only. The lead name (‘Client’) on the booking must be over 18 years old, and a member of the party occupying the property. The Client agrees to take responsibility for all members of the party.
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2. Payment
The Engine Shed Booking form will calculate the cost of the holiday plus any pre-booked extras and payment is required in full by credit or debit card to confirm the booking and enter into the contract. The Client may wish to book additional facilities or activities during their stay, these must be paid for in full at the time of booking.
3. Cautionary Damage Security Deposit
On arrival The Engine Shed will ask for a credit or debit card pre-authorisation. This is a temporary hold of credit or debit card details in case of any additional charges incurred, loss of contents or damage made to the Property above normal wear and tear. This is not a charge and no funds will be debited from the Client’s account without notification; pre-authorisation guarantees funds are available so a charge could be made. Each property is inspected on departure. Any queries from The Engine Shed will be addressed in writing to the Client before a charge is made. The card details used can belong to any of the party staying at the property.
This temporary hold can take up to 7 days after departure, depending on a Client’s bank releasing funds and a resolution being found to any disputes.
See also Points 7 and 8 regarding care of the property.
4. Cancellation/Refund Policy (See also 6. Cancellation Insurance)
For Covid-19 affected bookings, please see separate terms and conditions on our FAQs page.
Any cancellation made by the Client, for whatever reason, shall be in writing and addressed to the Engine Shed at the address on the Booking Form. On receipt of notice of cancellation, attempts will be made to re-let the property for the period of the booking. If re-letting the property is successful for the whole period, all the monies paid less an administrative charge of £25 per booking, will be refunded. If re-letting the property for part of the period booked is successful, an amount equal to the money paid by the Client less the rental for the period which is not re-let and an administrative charge of £25 will be refunded. If it has not been possible to re-let the property at all then all monies paid by the Client shall be forfeit to The Engine Shed.
It is strongly recommended that Cancellation Insurance is purchased at the time of booking, further details relating to this are set out in the paragraph below.
In the case that the property becomes unavailable, please see Point 18 regarding The Engine Shed’s responsibilities.
5. Change of Date
The Engine Shed may consider a request from a Client to change the dates of the booking after confirmation has been issued. The agreement will be given subject to all of the following conditions being met: if the property is available for the period requested, the request is received more than 8 weeks prior to the commencement of the rental (otherwise normal cancellation terms apply); the Client pays an administration fee of £25 and any additional sums due.
6. Cancellation Insurance
No refunds will be given on the cancellation of a booking by the client, except in the event of the property being resold as laid out in Paragraph 4, Cancellation/Refund Policy. We strongly recommend a Client takes out holiday insurance which may provide cover in the event of a cancellation.
7. Breakages or Damages
The Client is legally bound to reimburse The Engine Shed for replacement, repair or extra cleaning costs incurred as a direct result of the Client’s use of the Property, on demand. Reasonable charges can be incurred for, but not limited to, cleaning of furnishings, replacement equipment, keys, towels or bedding soiled beyond normal wear. The Owner of a property reserves the right to refuse further bookings as a result of previous damage.
8. Care of the Property
8.1 The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning. The Client shall abide by all instructions regarding the use of the property and its fixtures and fittings as notified by The Engine Shed.
8.2 The Client shall take care not to leave personal possessions in the property on departure. The Engine Shed will make every effort to return high value items provided that the client notifies the Engine Shed within 24 hours of departure. The Engine Shed accepts no responsibility for personal possessions left in the property following departure. A charge will apply for the return of lost property.
9. Pets
A maximum of two small dogs or one large dog is welcome for which there will be an additional charge. No pets other than dogs are permitted in the accommodation. Dogs are always to be properly controlled and supervised and must not be left unattended at the property; please see our canine policy. Dogs are not permitted on any of the beds or furniture. Clients must clean up after all dogs inside and outside of the property, or extra cleaning costs will apply. Please be aware there is no guarantee the garden is fully secure for all dogs.
Registered guide and hearing dogs belonging to those with visual and hearing impairments are allowed in all properties without charge.
Horses can be accommodated for an additional change by prior arrangement.
Guests with allergies should be aware that we cannot guarantee that there have been no dogs previously kept at the property, nor can we accept any liability for any suffering which may occur as a result of such pets having been present.
10. Period of Hire and Parking
Rentals commence from 4pm on the day of arrival and terminate by 10am on the day of departure, unless stated otherwise in writing from The Engine Shed. Guests may be permitted to extend their stay, arrive earlier, or stay later subject to availability. This must be by prior agreement in writing from The Engine Shed and will be subject to an additional charge from £20. Secure indoor space can be provided to store guest’s luggage and bicycles. Prior agreement must be sought by Clients from The Engine Shed. One reserved Parking Space for a large car or two motor bikes, is available per booking within the 4 pm arrival and 10am departure time, The parking space must be vacated for new Client arrivals at 10am. It may be possible to arrange a different parking space for guests wishing to leave later/arrive earlier but this must be arranged in advance and cannot be guaranteed.
11. VAT
At present The Engine Shed is not registered for VAT therefore no tax is payable.
12. Use of Property
The number of persons occupying a property must not exceed the numbers stated in the booking agreement. The property shall be used for personal and domestic purposes only for the duration of the rental. The property shall not be used for any commercial purposes. The Engine Shed reserves the right to refuse entry to the entire party if this condition is not observed, and generally in the case of any breach of these Booking Conditions by the Client where The Engine Shed consider such exclusion is reasonable.
13. Day Guests
Visitors in the day are allowed at properties, but a Client should advise The Engine Shed in advance of the number of guests that will be visiting. It is important that permission is granted so numbers satisfy health and safety as well as fire regulations. No Parking space can be reserved for Day guests.
14. Eligibility
The Engine Shed reserves the right to refuse any bookings, in particular bookings from a) groups of people all under the age of 21, b) hen or stag parties.
15. Complaints
Should there be any cause for complaint during the occupation of the property, The Engine Shed must be notified promptly and in case of serious problems confirmed in writing. Compensation will not be made for any complaints made after the hire of the property has ended, or where a Client has prevented an opportunity to address a complaint during the Client’s stay.
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The Engine Shed will work with the Client to resolve any dispute. It may be necessary for works to take place during Clients stays, where possible Clients will be given prior warning where there may be disruption e.g. general maintenance, grass cutting etc.
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A complaint can be made via email at any time to Insert email address here marked for the attention of the Directors. Should a complaint be made over the telephone, The Engine Shed may request a copy in writing.
16. Right of Entry
The Owners or its contractors, shall be allowed the right of entry to the property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance. Under normal circumstances, we will always ask in advance for permission to enter.
17. Property Literature
All care has been taken to ensure the accuracy of the property description and all information is given in good faith and is believed to be correct. The Owners may make amendments or choose to make improvements to a property between the time a Client books and the arrival date. Where a change might materially affect the property and the Client’s booking, The Engine Shed will communicate this with the Client as soon as they are made aware.
18.Liability
18.1 The following provisions set out the entire liability of The Engine Shed (including liability for acts or omissions of its employees, agents and subcontractors) to the Client in respect of: (1) any breach of these Booking Conditions; and (2) any representation, statement or tortuous act or omission including negligence arising under or in connection with the Contract.
18.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract. Nothing in the Contract excludes or limits the liability of The Engine Shed for death or personal injury caused by negligence or fraudulent misrepresentation.
18.3 Subject to the total of clause 18: (1) The Engine Shed total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance of the Contract shall be limited to a sum equal to three times the rental fee; and (2) The Engine Shed shall not be liable to the Client for any type of indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever (however so caused) which arise out of or in connection with the Contract. Save for any rights under these Conditions and the Contract which may be exercised by The Engine Shed, no term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Contract.
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Without prejudice, if the property which the Client has booked becomes unavailable or unusable for the date of the booking, then The Engine Shed’s obligation will be to (1) use their best endeavour to find a suitable alternative property, or failing which (2) to reimburse the Client for any monies paid. Notwithstanding any other provision of this Contract, The Engine Shed will not be deemed to be in breach of this Contract or otherwise be liable to the Client, for delay in performance or the non-performance of their obligations, due to any circumstance beyond their reasonable control, and the time for performance of that obligation shall be extended accordingly. Force Majeure covers, without limitation, fire, flood, exceptional weather conditions, epidemics, destruction, and damage of the Property by any cause other than the negligence of the Owner or Holiday at Home, and all similar situations. No compensation, costs, or other sums of any description (including without limitation the cost of securing an alternative property/accommodation) will be payable in such circumstances by The Engine Shed.
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19. Communicating with the Client
For the purposes of the Data Protection Act 1998, The Engine Shed is the sole data controller of all personal data provided to it by Clients and prospective Clients. In order to process a booking The Engine Shed needs to collect certain personal data details from the Client, for example names and addresses of party members, credit/debit card or other payment details, special requirements, such as those relating to a disability or medical condition which may affect any party member’s holiday arrangements. If The Engine Shed needs any other personal details the Client will be told before they are obtained. The Engine Shed will at times need to pass these details on to other parties so that the holiday rental can be provided, for example the credit/debit card company, bank or insurance company. The Engine Shed also needs to process and store Clients’ personal details for its own administration, market analyses and operational reviews.
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The Engine Shed would also like to store and use personal details for future marketing purposes (for example sending brochures or details of promotions which The Engine Shed may be of interest). All details given to The Engine Shed at any time will be kept, but only names, contact details and the booking preferences will be used for marketing purposes unless the Client chooses to opt out of this. The Engine Shed will respect the privacy of personal data and will comply with all relevant and current data protection legislation. Without written consent The Engine Shed will not make Clients’ personal data available to third parties unless required to do so by current legislation or a Court of Law.
20.Warranties
The Engine Shed does not warrant and is not responsible for the accuracy of any verbal information given or statements made by its employees.
21. Exclusive Offers
The Engine Shed may from time to time offer discounted rates for last minute bookings, these offers apply to new bookings only for the dates specified on the offer and cannot be used in conjunction with any other discount. Any disputes are at the discretion of The Engine Shed.
Changes to Our Terms and Conditions
The Engine Shed may revise these terms of use at any time. It is the responsibility of the Client to take notice of changes made as some of the provisions contained in these Terms may supersede provisions or notices published elsewhere by The Engine Shed.
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The Engine Shed’s registered address is The Engine Shed, 22 Battersby Junction, Nr Ingleby Greenhow, Great Ayton TS9 6LS. Telephone: 07791946327.